Frequently Asked Questions

> Frequently Asked Questions

How long is a demo trading account valid for?

The demo trading account is limited to 3 months.

How much money does a demo trading account have?

There is 50,000 of virtual funds in the simulated trading account.

What is the currency for account settlement?

The settlement currency for precious metals account is Hong Kong dollars, and the settlement currency for RMB kilobar precious metals account is RMB.

Are there any fees for withdrawals?

No, but all bank charges will be borne by the clients.

What are the methods of withdrawal?

Clients can log in to the client portal platform through the "User Login" on the company's website and submit withdrawal instructions before 12pm at noon.

Are there any fees for deposits?

No, but all bank charges will be borne by the clients.

What are the methods of deposit?

Clients can deposit money into a bank account as designated by the Company in transfer, FPS, cheque or wire transfer (We only accept deposits from the account holder. Third-party deposits are not accepted.), and clearly written on the bank deposit receipt your name and account ID (where newly opened deposit accounts, please indicate “New Account”), then log in to the client portal platform through the "User Login" on the company's website and upload the relevant deposit receipt.

Is the bid-ask spread fixed?

The Bid/Ask spread is fixed under normal circumstance. When market conditions fluctuate, the Bid/Ask spread will widen.

Is it difficult to operate electronic trading platform?

Our company’s electronic trading platform is very simple to operate. You can first apply for a free demo account on the website and login in the trading system to do simulated trading. Free demo account has identical data source, operation mode and window with the real account. If you have any questions during operation, please feel free to contact online customer service for inquiries.

Under what circumstance will customers be liquidated?

When the equity of the account drops to or below 2% of the margin requirement, the electronic trading platform will automatically liquidate all open contracts on the account at the current market price.

What is Lock Position?

“Lock Position” means there are same volume of long and short position opened in different prices within the same product contract as to lock its floating profit / loss temporarily. Both sides of opened positions will be charged interest until liquidation. Investors need to make a careful consideration of using ‘Lock Position’ because this strategy will increase your investment capital.

How long can I hold the positions?

There is no fixed expiration dates for existing contracts and investors can hold them indefinitely, but with every passing day, investors are required to pay overnight interest. That means contracts that are not settled on the opening day and are held into the next day will produce overnight interest.

Calculating formula is: opening price x contract unit x number of contracts x interest rate x USD exchange rate ÷ 360days = overnight interest

What is the minimum number of lots I can trade?

The minimum number of lots for Spot Gold (XAUUSD), Spot Silver (XAGUSD), Hong Kong Gold (HKG) are 0.1 lots per order.
The minimum number of lots for Renminbi Kilobar Gold (RKGRMB) is 1 lot per order.

What is the maximun number of lots I can trade?

The maximun number of lots for Spot Gold (XAUUSD), Spot Silver (XAGUSD), Hong Kong Gold (HKG) are 10 lots per order.
The maximun number of lots for Renminbi Kilobar Gold (RKGRMB) are 10 lots per order.

Are there any transaction fees?

No transaction fees.

How long does it take to open an account?

After the client submits the account opening application, if all information is filled in and all documents are submitted, the account opening can be completed within 10 minutes at the earliest. (10-minute approval is valid from 9:30 a.m. to 2:00 a.m., except public holidays and Saturdays and Sundays)

Are there any fees to open an account?

It is totally free to open an account.

What are the differences between precious metals and futures trading?

Futures trading have high threshold and short trading period, and risk of settlement regardless of profit or loss when contract expires. The advantages of precious metals trading are 24-hour non-stop trading with lowest trading amount of 0.1 lot, and it can be liquidated and settled at any time without the risk of forced liquidation.

What are the differences between precious metals trading and physical bullion trading?

Trading physical bullion requires 100% funds (high cost) and has low liquidity. Investors can only benefit when bullion price rises. Precious metals trading adopts international contract unit. Investors do not need to pay actual money, and only need to pay about 1% margin. With 24-hour T+0 two-way trading, they can benefit from both buying and selling, and can actively manage investment directions with flexibility.

Are there any advantages to investing in precious metals?

  • 24X5 trading hours
  • Low-cost trading
  • Flexible order placement
  • Two-way trading
  • Hedging properties
  • Deep liquidity and High volatility

What are the precious metals trading patterns?

Precious Metals trading patterns mean: Investors choose to buy when they judge that the product's price will rise, and choose to sell when they judge that the price will fall. It is a leveraged investment that only requires margin equals to 1% of the actual value of the contract.

How many accounts can I open?

Each client can open a maximum of 2 accounts, one account each for Precious Metals and Renminbi Kilobar Precious Metals.

What documents are required to open a personal account?

- Identity proof document (such as valid Hong Kong ID card or passport)

- Proof of residential address/correspondence address in the last three months

- Bank card

How to open a precious metals trading account?

Clients can apply for a trading account through "Open Account" on the website.