Spring Airlines said it learned via consumer association channels of a July 24
Beijing–Tianjin–Hebei joint consumer association meeting on ticket overselling
that involved multiple carriers and sales platforms. The carrier watched the
meeting livestream, promptly dispatched staff to report in person, and carried
out a comprehensive self-review. It said it accepts the criticisms, will
implement full corrective measures to prevent recurrence, and apologised to
affected passengers and the consumer associations.
