China Air Transport Association (CATA) is leading a dedicated group standard on
ticket refunds and changes, planned for publication and implementation within
the year. The standard will set explicit refund/change requirements and obliges
all ticketing platforms and airlines’ official channels to proactively disclose
refund fees, restrictions and free-change scenarios before payment through
prominent font, mandatory pop-ups, dedicated labels and pre-purchase notices,
addressing hidden or unclear rules and ensuring passengers are informed.
