China Consumers Association released a survey of residential communities in
multiple Chinese cities finding property-service quality broadly good but
information disclosure weak. More than 70% of surveyed communities did not
publish property-fee revenue/expenditure or public-income details; nearly 60% of
residents were unaware of communal maintenance fund usage. A separate survey of
new-energy vehicle owners flagged charging mismatches: insufficient public
chargers, ICE vehicles occupying charging bays and gaps in public-charger
operation and maintenance. The association recommended enacting a dedicated
property-management law, increasing information disclosure by property managers,
and promoting multi-stakeholder co-governance and innovation to improve service
quality.
