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IDC reports Alibaba Cloud held a 13.5% share of China’s enterprise intelligent customer service market in 2025, ranking first for a third consecutive year. The market (software and services only) was 7.19 bln yuan in 2025, up 55.3% YoY; Alibaba Cloud

2026-08-28

IDC reports Alibaba Cloud held a 13.5% share of China’s enterprise intelligent customer service market in 2025, ranking first for a third consecutive year. The market (software and services only) was 7.19 bln yuan in 2025, up 55.3% YoY; Alibaba Cloud's intelligent-customer-service revenue was 970 mln yuan, up 83.6%, materially outpacing the market.

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