A joint opinion by eight ministries and agencies calls for stronger protection
of financial consumers’ and investors’ rights, expanded financial literacy
campaigns and coordinated age‑friendly digital upgrades to prevent service gaps
for the elderly. It requires tighter consumer data safeguards for new service
models, clearer boundaries on data collection and exchange, and measures to
prevent illegal acquisition of personal financial information. The document
orders remediation of inducement to excessive borrowing, illegal high‑interest
lending and other violations, wider regulatory coverage and law‑based crackdowns
on financial crimes. It also directs authorities to streamline consumer and
investor complaint channels and to improve diversified dispute‑resolution
mechanisms.
