State Grid rolled out measures to streamline electricity services: it will
promote joint handling of public utilities (water, power, gas and network
services) and implement one‑stop processing for linked transactions such as
property-transfer related power‑account transfers, account cancellations and
refunds, customer name changes and VAT information updates. The company will
promote cross‑province processing of power‑supply business in
Beijing–Tianjin–Hebei, the Yangtze River Delta and Sichuan–Chongqing, and pilot
cross‑grid coordination in Fujian–Guangdong and Heilongjiang–Hainan. It will
align power‑service grids with local government grassroots governance grids,
publish grid manager contact details and service hotlines, provide one‑stop
policy consultation and business handling, and operate a closed‑loop demand
collection, dispatch and feedback process to accelerate resolution of consumer
electricity requests.
